store@ewacompany.com

store@ewacompany.com

Terms & Conditions and Right of Withdrawal

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

    • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Legal imprint

    Terms & Conditions and Right of Withdrawal

    claim conditions:
    1. In case of damage caused during transport, you must send us a damage report signed by the courier. You will not incur any costs for the complaint.
    2. if you wish to claim a product whose defect you notice during use, you must deliver and collect the chair yourself. /We do not cover the shipping costs of returning goods

    For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):

    https://ec.europa.eu/consumers/odr